Offers the biggest collection of lab created diamonds in the industry 6. Finally get tracking for my Saturday delivery, of course they sent it to my office when I explicitly gave them my home address for the shipment. She was astonished it was incorrect, and to be frank, made me feel as if I was doing something wrong. Then it's more assurances, and 'our jeweller is finalising it', again and again more lies and more missed delivery dates... My poor partner was so stressed and upset he ended up telling me about the proposal. I just hope this can reach any person thinking of using (not so) Brilliant Earth.First and foremost I should not be writing this review; I should not have known that my partner had planned to propose, an engagement is a one in a lifetime experience. We have not gone so far as to test the craftsmanship (given how we feel about their overall product line), but the have some unique engagement rings on offer. Additionally, Brilliant Earth insures all items for their full value, so if something happens during delivery, you will be covered. The package came right on time, was well sealed and packaged, I was very impressed. It was exactly as photographed and probably even nicer actually. We contacted Brilliant Earth regarding the prong issue... again, and missing stone now and we were told too bad, its our problem and we had to pay full price for a new stone. Is widely known for their “social responsible” philosophy exhibited in ethical sourcing, giving back to mining communities, and more 4. Brilliant Earth Engagement Rings- The Full Review: As all Brilliant Earth diamonds are manufactured with ecologically sound fundamentals, they are unique and breath-taking in its impressions and use. Here's what happened: I paid a 50% deposit to hold a diamond that I wanted to see in-person. Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. The next day Rueben said he was not going to let the new ring leave until the team had photographed it, sent the photo to me, and had me approve it prior to being mailed out. I selected a pair of beautiful diamond earrings to give to her at her birthday next week. Brilliant Earth Review: According to Brilliant Earth they state that they are fully committed to environmentally friendly and ethical jewelry. I called into customer service and escalated the issue. I had issues previously regarding the loose center stone due to defective prongs on my engagement ring. Lifetime Warranty: Brilliant Earth guarantees the quality and craftsmanship of their products that they even offer a lifetime warranty for any manufacturing defects for their jewelries. They replaced the missing stones, buffed and polished the ring, and made it look absolutely gorgeous! She did not take responsibility for the issue. Read Brilliant Earth Review. Finally on July 20th he responded and let me know progress was being made. Really bad and poor costumer service.Probably great when you have no issue.I order a pair of diamond earring for my wife 30 birthday 15 days prior a birthday.Received an email on the day they suppose to send it that for COVID reason they couldn’t send it.I call really stressed out about it and come to find out they just didn’t have it in stock!!!! I'm very happy with my purchase and will definitely let my friends and family know about their great service and great quality pieces. We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. The rings never left their possession. I cannot say enough bad things about my experience. I will definitely shop here again!!. Brilliant Earth offers 3 main types of mined diamonds: Canadian Diamonds: Canada is the leading country of responsible mining. The delivery arrived right on time and they look exactly like the photo on the website. She was super sweet and answered all my questions. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth does which sealed the deal for me. Discover beyond conflict free diamonds and stunning engagement rings. !I never experienced a run around like that . I bought my wife her birthday gift on Brilliant Earth and it was delivered this week. This lets them work on cheaper margins, but means that t… As surmised by many Brilliant Earth reviews, the company is ethically and environmentally responsible. Both times the day I was supposed to receive my ring I did not. They offer free shipping in Australia… Leibish & Co. is an internationally renowned specialist and online dealer of natural, colored diamonds and colored diamond jewelry. And even better, because they installed a new basket to secure the center stone, they offered me a full warranty on the ring. I damaged my ring while on vacation, I thought I was careful, but while away I caught my finger on a door hinge and it damaged the diamond and prong. Fast forward to April 17, when manager Rueben finally admits via Skype that the ring was never actually assembled and then tried to blame FedEx for 'losing' the centre stone. Nothing. We did so (with Ecco D.) on June 18th, 2020. The representative was knowledgeable and very friendly. I'm usually not the type of person to take time to type up a review, but Brilliant Earth's service and products … It’s designed to provide you with general advice to navigate the … Brilliant Earth provides free insured FedEx shipping for orders and returns which is applicable for customers across U.S., Australia, and Canada. After the 10 days of “analyzing” they so oh I’m so sorry your original order didn’t go through QC (WT*??) 69 reviews of Brilliant Earth "I loved being able to see the rings in person. After a sticky start, diamond and grading report have been reunited! - 10th of June: I ask for an update. Fast forward 2 years and there is no loose prong, no warning sign that the defective prongs are having issues again. When asked why they have sent a check instead of doing a wire transfer in the same bank account that has made the payment in the first place they replied "We are not able to refund via bank wire as our policies require a higher level of security to return funds". When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth does which sealed the deal for me. I did my homework ahead of time by browsing their website and I knew more of less what kind of a piece I was looking for which made my appointment much easier. The company delivered on time and my fiancee loves the finished product! I'm a perfect size 7 and my husband is exactly a 9.5. Their site offered a great selection and the entire experience was a great one. I selected a lab grown solitaire on a white gold solitaire setting, and it is far better than I could have ever anticipated! The sales person told us "why dont you just get them resized by your jeweler?". We had a very negative experience with Brilliant Earth at that time, but ultimately the prongs were repaired. We ordered a 7.5 but 3 local jewelers show me it’s a 7.25, BE insists it’s a 7.5. Days later I received a shipping confirmation, prior to any new message from Rueben, or a photo. To be honest, I was quite put off by her tone. I've been sized by 3 other jewelers. Brilliant Earth has a number of positive reviews, but the common denominator among its more negative reviews is the durability of its settings. I found Brilliant Earth through a Google search and was stunned by their products. It was so fast and convenient. I do not build houses, I do not repair vehicles or work with my hands or use abrasive materials in any way. Not only that, was an advocate of the brand. Brilliant Earth is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. My husband feels terrible that he purchased my ring here. Great service and I'm very happy with the quality of the product. Since I really wanted a conflict free diamond we did make an appointment. 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. I selected Brilliant Earth because I believe in their Environmental philosophy, and I wanted to have an alternative to my current engagement ring, but to be honest, my Brilliant Earth ring will be worn far more often because it is the most gorgeous ring I have ever seen! Excellent Service! I would definitely recommend Brilliant Earth and will use them again for my jewellery needs. The website is www.brilliantearth.com 2. The sales person said that since we had provided our sizes to BE that it was our fault that the rings were wrong although they had verified our sizes during the "appointment" which was only about 15 minutes because "they have other customers". Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. We were then informed the ring would take another 6 weeks to make. An online retailer of engagement rings and diamonds, Brilliant Earth … You can’t help but stumble upon Brilliant Earth when searching for conflict-free diamonds. I found this website through google after browsing other competitors. Brilliant Earth makes that easy for you through categorizing the engagement rings in the most convenient way. Several consumers complain that the diamonds … Brilliant Earth … I've been sized by 3 other jewelers. In Romania and many other European countries, no bank in their right mind still processes checks when there are a lot of better options to handle payments. If I decided to get the work done or not it would take an additional few weeks to get my ring back after inspection. This is a really nice gesture as it covers any costs you may incur in the event of a return within 30 days. Their diamonds and other jewelry products are simply lovely. Brilliant Earth lets you see the harsh realities of diamond mining and offers you a chance to be part of a worldwide initiative by choosing their stunning “beyond conflict free” jewelry. DO NOT BUY FROM BRILLIANT EARTH. We can’t fault Brilliant Earth’s marketing claims to the diamond industry. My engagement, if you will, was calling parcel force asking whether or not my faux diamond bought on Etsy had passed successfully through customs, ensuring it would arrive in time for our wedding on the 25th July.Rewind a few months prior to this, my now husband was scanning the internet, watching YouTube videos and educating himself on what diamond he should commit a small fortune towards. I am so happy. The package came right on time, was well sealed and packaged, I was very impressed. Brilliant Earth is the global leader in ethically sourced fine jewelry. We called into customer service, who let us know that the showroom would be reopening soon (was closed due to COVID), so we set an appointment to meet in person. I guess me and my fiancé will spend our Saturday driving 22 miles from our house to pick it up at a Fedex hub. Honestly the worst customer service experience of our lives. we will fix this right up in 2-3 weeks. - 1st of July: The check arrives and to make another long story short I had to ship it to Lithuania in order to cash it. THEY WILL TAKE YOUR MONEY AND RUN.Now that I've got your attention. Staff is well educated on their inventory, the diamond industry and overall company information and the merchandise is exceptional quality and style. Honestly, we had a glass of prosecco when he was finally refunded. Offers a variety of products that includes engagement rings, wedding rings, diamonds, gemstones and jewelry 5. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. Operates 7 showrooms in locations within the US, and ships … I went to Brilliant Earth and after just a week of work, my ring looked brand new. Oh another day delay. From their teal-green leaf logo, to their responsibly-sourced, rustic wooden ring boxes, Brilliant Earth … I'm a perfect size 7 and my husband is exactly a 9.5. So, was it there or not? So at least 2 months total without my ring. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth … "Due to the bank wire process, we had to issue the return via physical check. Specially with an expensive purchase.Amazon has way better costumer service with a 5 dollar item...Thank brilliant earth, never again.Got my diamond earring on blue Nile the day before with an overnight and great care.The earrings were beautiful and even less expensive!!! Beware. The gold was scratched and dull, the diamond needed a polish, and I’d even lost a few of the side stones, which were small sapphires.I still loved the ring, though. Brilliant Earth delivered rings that were too small, and late. In this review, we’re going to find out if Brilliant Earth … I had a ring custom made and the customer service I experience was truly one of a kind. So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. The rep placed the order herself. I had not received any phone call or email to tell me there was a delay. We got pretty close to making a final decision. Free Shipping and Returns: Not only does Brilliant Earth offer free shipping to US, Canada, and Australia… Had a really lovely experience buying my wedding jewelry. They will not guarantee this is covered under warranty, even though this was their jewelers error,and to top it off they say it will take 4 weeks to fix. !Good luckKate. Brilliant Earth Engagement Rings- The Full Review: As all Brilliant Earth diamonds are manufactured with ecologically sound fundamentals, they are unique and breath-taking in its impressions and use. I don't know what to do and I don't ever trust the team will get it right.I immediately emailed the co-founders, Eric Grossberg and Beth Gerstein and explained the situation. I worked with a sales associate to design and build a custom engagement ring for my fiancee. 5 star! Brilliant Earth delivered rings that were too small, and late. They give zero communication and nobody ever seems to know what is going on. I have seen the ring today and it is beautiful! Within the us, BrilliantEarth provides an option for you through categorizing the engagement Review! 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